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- #CINTIQ COMPANION 2 DRIVER UPDATE HOW TO#
- #CINTIQ COMPANION 2 DRIVER UPDATE FULL#
- #CINTIQ COMPANION 2 DRIVER UPDATE PORTABLE#
#CINTIQ COMPANION 2 DRIVER UPDATE PORTABLE#
I've just had so many emails and phone calls with Wacom over the last 3 years about all the issues with my tablet and quite frankly, for a $2800 device I expected better.So as digital artists, my girlfriend and I have decided to buy a portable Tablet-PC because it's just something we'd like to have. So I ask you, is there anything that can be done? I know so many people who have had the exact same issues, and I can link to hundreds of online forums that have never been solved.
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I don't even think emailing wacom is going to do anything given the fact they will just ask me for more money to not actually fix my device and I'd probably be back here within a year having the same issues. I have completely reinstalled the drivers, I have reset the tablet to factory multiple times, and I have scowered the internet for the last 3 years about the issues I have had. Half way through finishing something for a client, the tablet freezes completely and just drops all detection of my pen altogether. I've been working as normal since 2018 with this tablet despite the touch not working at all and the tablet frequently bugging out in multiple ways. I chose not to send it in because I'm not made of money. At that point my repairs would have cost nearly the same amount as the entire tablet brand new, and I still would have the same issues. Unhelpful.Īfter correspondence with Wacom via email and over the phone for now the 2nd time since buying it, and since repairing it, I was prompted to send it back in for another $1100 (ish) "repair". I happened to be overseas in America and went into the Wacom HQ to complain directly, where they just refereed me to their over the phone support. It decided that it was, once again, no longer a tablet. When it returned to me everything seemed to be working fine! There was a large fingerprint indent in my screen (seriously, it looks like someone just pressed 3 of their fingers into my screen while "replacing" the screen) and the "job reference" email stated that they replaced the entire screen, which I know was a lie because the small peel of the screen protector in the top right corner that was there from the first day I bought the tablet, was there upon receiving it after "repairs", and the screen they supposedly replaced was as dirty as it was when I sent it off for repairs.įast forward to the middle of 2018, almost a year after "repairs" and although I'd been chugging along making do without the touch (it would frequently not work and I was still having the same issues, again) the pen stopped being detected by the tablet altogether.
#CINTIQ COMPANION 2 DRIVER UPDATE FULL#
They made me pay $1180 and had it sent in to "repair" because it was a "hardware issue" (The tablet cost $2800 brand new and they were charging me nearly HALF of that price to fix it?) Sadly, I was a couple of months out of Warranty and had to pay the full price to repair it. So, I did what most people would do and contacted Wacom. I'm sure you've heard of other horror stories about the missing HID Compliant Touch driver. Now I'm not just talking "oops I turned off touch!", I'm talking.The entire touch driver vanished. It worked flawlessly for about a year until the middle of 2017 when the touch vanished entirely and the tablet would often not even detect it was a tablet. It was my first display tablet and I was the happiest kid alive after saving up from doing art commissions to buy it.
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#CINTIQ COMPANION 2 DRIVER UPDATE HOW TO#
Below is all the context in as much detail as I can give it and hope that there is someone out there that might know how to help! 3 years of wacom emails and phone calls and I am back to square 1 with problems. It's been a wild 3 year journey, but I'm quite frankly out of patience. Oh boy do I have a lot to say about this.